Salt Lake City, UT: Iceberg Drive-Inn
This time of year, there are lines all day and into the evening at Iceberg Shakes. The hot weather brings us Utahns out to partake of the creamy goodness. At times, people will wait in line for forty-five minutes for their shake. Iceberg is beloved all over town.
When you read the first review of the Iceberg on Citysearch, however, you get another view entirely:
“Oreo? I went to the iceberg ready for a good shake. I ordered an Oreo shake and I think the only Oreo that got in the cup could have been a speck of dirt. There was nothing in my shake. Thinking it was a fluke I went back, and again ordered an Oreo shake. Well much to my suprise this one was poor as well. I don’t think the shakes were good at all. I say keep looking!”
I have to agree. The quality of the shakes is variable. What you get one day will be entirely different than you get the next. I used to order pistachio shakes and got a vanilla shake with some pistachios in it. Then out of the blue, one day, I got a bright green pistachio flavored shake with NO nuts. (?!) I came back a week later and ordered a pistachio shake and got the vanilla and nut variety. It was such a hassle to get something consistent that I have stopped going there entirely.
Yet, the restaurant is BELOVED! The lines form every day with people clamoring for the “famous” shakes. I don’t quite understand it, but that doesn’t make it any less of a Utah tradition. If you come to Salt Lake City, you MUST stop at Iceburg and have a very variable and maybe even displeasing shake. It’s the rules, you know.
Where: Iceberg Drive-Inn
- The Original Location (pictured here): 3906 South 900 East Holladay, Utah 84124 Google Map
- 673 East 12300 South Draper, Utah 84020 Google Map
- 1519 West 5400 South Taylorsville, Utah 84123 Google Map
- 692 West 10600 South South Jordan, Utah 84095 Google Map
Iceberg used to be a great place to go to,,, Up until this year that is.. I just got home from there & had the worst experience of my life!! After a 40 min. wait for the 3 cars ahead of me, we get to the drive up window & I ordered an extra large cone in a cup & I have ordered this since I started going there 5 years ago. I dont mind paying a bit extra.. I asked what was going on? I got INSTANT attitude, so I asked if there was a manager on duty? A young girl said I could speak to her manager if I wanted to pull up & wait & I said that I would just call in & that only made matters worse. She laughed & was EXTREMELY snide & said the manager was her friend & I said I’d contact the owner. She then advised the owner was her Aunt & told me her name 4 times each time repeating it more loud than the last. She also advised that I’d better write that down. At this point the manager came to the window & was just as rude & advised me that I didnt need the extra ice cream. (Mind you the manager was my size if not larger). I told my husband to just drive & we will NEVER go there again! I will be spreading the word to others in our community about the treatment you will get along with the ice cream that has gotten very small since the previous years.
Comment by Extremely Unhappy — May 26, 2007 @ 9:33 pm
from what i have noticed at my experiences at iceberg is that the only time that you get treated badly is when they are busy (like weekend nights) because i know that it is extremely stressful when there is alot of people ordering alot of food because i work there, and it only makes it that much more difficult for us to work faster when we have someone getting upset at us… yes the waits will be long sometimes because we are all humans working there and all make mistakes.But if you truly want the true iceberg experience go there when it isnt crowded, you will get A+ experience
Comment by only human — August 14, 2007 @ 6:19 pm