United Airlines Breaks Guitars
As if we didn’t already know that airlines are ruthless with baggage, Dave Carroll lost his $3500 Taylor guitar to rough handling on a United Airlines flight. After a year of trying to work with the airlines for compensation, they denied his claim. Instead of crying, The Sons of Maxwell wrote a song about it. Here is the video:
You can read the whole story here:
In the spring of 2008, Sons of Maxwell were traveling to Nebraska for a one-week tour and my Taylor guitar was witnessed being thrown by United Airlines baggage handlers in Chicago. I discovered later that the $3500 guitar was severely damaged.
They didn’t deny the experience occurred but for nine months the various people I communicated with put the responsibility for dealing with the damage on everyone other than themselves and finally said they would do nothing to compensate me for my loss.
So I promised the last person to finally say “no” to compensation (Ms. Irlweg) that I would write and produce three songs about my experience with United Airlines and make videos for each to be viewed online by anyone in the world.
After they released this video, United Airlines called him to try to make it right. Honestly, it really shouldn’t take one million views on YouTube to get the service we deserve. Why can’t they realize the power their customers have when we live in the age of online reviews and YouTube videos.
When I was a teenager, my family flew on a trip and one of our suitcases were lost. The airline was just as unhelpful as poor Dave Carroll experienced. Whenever I get my luggage after a flight, I feel like a miracle has happened. The idea of checking a $3500 guitar makes me break out in a sweat for fear of it being lost completely, much less for rough handling.
That’s why Mike and I choose to “go by car” more often than not. Thanks for reminding all of us why, Dave Carroll!